RETURNS: At MADSEN Cycles we are committed to our customers and we stand by our product. We are happy to work directly with you. Please feel free to contact us via email or call with any questions or concerns regarding your MADSEN product. If you need to make a return please follow the instructions below.

Returns or exchanges cannot be made on items more than 30 days from date of purchase. All Sales are final after 30 days. Call us 800-206-0941 and send an email to returns@madsencycles.com that includes your name, serial number from your MADSEN bicycle, and a description of the reason for your return or exchange. Please note that you are solely responsible for any liabilities or costs of shipping associated with a return or exchange. Also note there will be a 10% restocking fee for the returned purchase.

If you wish to exchange an item for a different model or color, you must return the first item as you received it with original parts and packaging and place a new order. Replacements are shipped after the returned item is received by MADSEN Cycles.

Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging will be handled on a case-by-case basis and may be eligible for a partial refund.

CANCELLATIONS: An order may be canceled within 3 business days for a full refund if the order has not been shipped. After 3 business days, the payment is "captured" and Shopify and or/Affirm does not refund its merchant fee on a canceled order. So after 3 business days, an order may still be canceled if it has not shipped, but the merchant fee will not be refunded. Shopify retains a 2.6% fee and Affirm retains a 5.99% fee. MADSEN Cycles does not retain any fee for a canceled order that has not shipped. 

WARRANTY: Our warranty is awesome because we stand by our product and take care of our customers. For the original bike owner, we guarantee the frame and kick-stand for life against any manufacturer's defects and all other parts are warrantied for a full year (with the exception of tubes, tires, and chain). We are a small company and easy to work with - customer satisfaction is number one!