Returns or exchanges cannot be made on items more than 30 days from date of purchase. All Sales are final after 30 days. No returns will be accepted without a Return Authorization number (RA). To receive a RA, send an email to returns@madsencycles.com that includes your name, serial number from your MADSEN bicycle, and a description of the reason for your return or exchange. Please note that you are solely responsible for any liabilities or costs of shipping associated with a return or exchange. Also note there will be a 10% restocking fee for the returned purchase.

If you wish to exchange an item for a different model or color, you must return the first item as you received it with original parts and packaging and place a new order. Replacements are shipped after the returned item is received by MADSEN Cycles.

Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging will be handled on a case-by-case basis and may be eligible for a partial refund.

WARRANTY: Our warranty is awesome because we stand by our product and take care of our customers. For the original bike owner, we guarantee the frame and kick-stand for life against any manufacturer's defects and all other parts are warrantied for a full year (with the exception of tubes, tires, and chain). We are a small company and easy to work with - customer satisfaction is number one!