Terms & Conditions
PAYMENT: Full payment, or financing through Affirm, is required to initiate an order from this store. We accept VISA, MasterCard, Discover, Amazon Pay, PayPal, and Affirm.
SHIPPING AND HANDLING: Shipping will be calculated at checkout. All bicycles are shipped via reputable LTL freight companies. Please make note of any damage to the box on the shipping documents prior to signing for the package. Our bikes are packaged with extreme care, but just in case!
BACK-ORDERS and PRE-ORDERS: These items will be charged in full at time of purchase and will ship as soon as they are back in stock. Back-ordered and pre-ordered items may be delayed if manufacturing or shipping issues arise, and we will keep you posted on estimated times of arrival. Please feel free to contact us at any time with questions regarding your order.
TERMS & CONDITIONS: By purchasing a bicycle from MADSEN Cycles, you are agreeing to take full responsibility for your own safety and the safety of all of those who ride the MADSEN bike. This responsibility requires that you tune up your brakes as needed and inspect your bicycle each time it is ridden. It is your responsibility to determine the scope of your bicycle's limits and your individual riding ability, and ride within those boundaries - especially when carrying children and/or other cargo. MADSEN Cycles is not responsible for any accidents, even those attributable to bicycle design or mechanical failure of the bicycle and its parts. Do not purchase a bicycle from MADSEN Cycles unless you accept full responsibility for yourself and anyone else who rides the bike. Must be 18 years or older to operate a MADSEN bike.
DISCOUNT CODES, OFFERS, & PROMOTIONS: MADSEN Cycles occasionally offers promotions and discounts, pending inventory levels. MADSEN Cycles reserves the right to put limitations on use of any and all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. MADSEN Cycles reserves the right to pause all promotions and discount codes. Any and all promos must be used at the time of purchase and cannot be used retroactively. Discount codes cannot be combined, stacked, used in tandem, etc.
CANCELLATIONS: An order may be canceled within 3 business days for a full refund if the order has not been shipped. After 3 business days, the payment is "captured" and Shopify and or/Affirm does not refund its merchant fee on a canceled order. So after 3 business days, an order may still be canceled if it has not shipped, but the merchant fee will not be refunded. Shopify retains a 2.6% fee and Affirm retains a 5.99% fee. MADSEN Cycles does not retain any fee for a canceled order that has not shipped.
RETURNS: At MADSEN Cycles we are committed to our customers and we stand by our product. We are happy to work directly with you. Please feel free to contact us via email or call with any questions or concerns regarding your MADSEN product. If you need to make a return please follow the instructions below.
Returns or exchanges cannot be made on items more than 30 days from date of purchase. All Sales are final after 30 days. No returns will be accepted without a Return Authorization number (RA). To receive a RA, send an email to returns@madsencycles.com that includes your name, serial number from your MADSEN bicycle, and a description of the reason for your return or exchange. Please note that you are solely responsible for any liabilities or costs of shipping associated with a return or exchange. Also note there will be a 10% restocking fee for the returned purchase.
If you wish to exchange an item for a different model or color, you must return the first item as you received it with original parts and packaging and place a new order. Replacements are shipped after the returned item is received by MADSEN Cycles.
Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging will be handled on a case-by-case basis and may be eligible for a partial refund.
WARRANTY: Our warranty is awesome because we stand by our product and take care of our customers. For the original bike owner, we guarantee the frame and kick-stand for life against any manufacturer's defects and all other parts are warrantied for a full year (with the exception of tubes, tires, and chain). We are a small company and easy to work with - customer satisfaction is number one!
PRIVACY
INFORMATION, COLLECTION, USE AND SHARING: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
YOUR ACCESS TO AND CONTROL OVER INFORMATION: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-206-0941 or via email info@madsencycles.com.
www.madsencycles.com Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won't affect the user's experience .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
info@madsencycles.com and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.madsencycles.com
4650 South 148 West
Murray, UT 84107
USA
info@madsencycles.com
1 800 206 0941
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